FAQs

How do I subscribe?
Sign up by clicking here. Fill out the form with your details so we know where to send your delicious cookies!

How does payment work?

We set up our reccuring monthly payment through MoonClerk who use the secure payment method Stripe. You will automatically be billed on the same date each month - usually around the 10th.

 

Have you got any discount codes?

We do! Use code DELICIOUS to get £6.00 off your first box!


Can I cancel my box?

              If you'd like to cancel your subscription, simply email us to notify us you're leaving and then we can cancel the recurring payment.

*To ensure that all account updates are completed promptly, please contact us at least five days prior to your next billing date. We cannot refund or stop a delivery once an order has processed.

 

I signed up on June 11th but didn’t receive a June box, why?

Our subscriptions close on the 10th of each month. Don’t worry, you will receive a delicious box of cookies in July.

 

Are they gluten free?

Sorry, we don’t make gluten free cookies.

 

Are they suitable for vegans & vegetarians?

Our cookies are made with a dairy & egg-free recipe and are suitable for vegans and vegetarians. For more information on ingredients & allergens, please see here.

 

How many cookies do I receive?

Each month we create a box of 6-8 freshly baked cookies with a theme (eg. Easter).

We try to include some bespoke cookie designs not available to buy on our website too!

 

Will the box fit through my letterbox?

Our cookies are sent in a large letter size A4 (ish) box, so it will fit through most letter boxes.

 

How much is it?

Our monthly subscription is £12.95 a month, delivery is included!

 

Do you ship outside of the UK?

Not currently, but we are working on it! Sign up to our newsletter or follow us on Insta (@Gardnerscookies) to find out when we do!

 

My question wasn’t answered here, where can I contact you?

Please fill out the contact us page or pop us an email at [email protected]