Delivery & Returns


Please note - due to COVID-19 we are open and our scaled back team are working their hardest to get your order out within our usual 3-5 working days.

Although most parcels are arriving in 1-4 working days, the odd parcel is taking up to 12 working days due to Royal Mail delays.
Everyone is trying their hardest during this pandemic to deliver your treats whilst staying safe at the same time!

Thank you for understanding :)

 

 

Cookies usually take 3-5 days to be baked, decorated and packaged ready to be shipped - Our working days are Tuesday-Friday.

We include UK delivery on all of our cookies, meaning no extra charges at checkout!

 -Individual cookies are posted second class, or for larger orders they may be sent by a courier.

Please note, they may arrive in more than one package and will not fit through a letterbox.

-Cookie cards are posted Royal Mail First Class (usually 1-2 working days) & will fit through a letterbox. 

-Subscription boxes & Selection boxes are posted Royal Mail Second Class (usually 2-3 working days) in a large letter A4 (ish) box that fits through most letterboxes.

Orders May be combined & will then not fit through a letterbox. 

 

If you would like shipping to America or Europe, head over to our Etsy store where we offer International shipping on Selection Boxes.

We package our cookies as best as we can to avoid breakage, however they are a freshly baked cookie so minor damages may happen. Sometimes fragile cookies do unfortunately break/snap in transit, please be aware of this before ordering. We can assure you, they still taste great!

If there is a problem with your cookies please pop us over an email at [email protected]

We do not accept responsibility for damaged cookies on International orders.

 

All of our cookies are made to order, meaning our cookies cannot be returned.