Delivery & Returns


Please note - due to COVID-19 we are open, but our scaled back team will only be baking & posting cookies 1 day a week to limit contact with others as much as possible. Feel free to pop us a message BEFORE ordering to get a rough idea of when your order will be shipped.

Please be patient, Royal Mail can take anywhere from 2 to 14 working days to deliver - Everyone is trying their hardest during this pandemic to deliver your treats whilst staying safe at the same time!

Thank you for understanding :)

 

 

Cookies usually take 3-5 days to be baked, decorated and packaged ready to be shipped..

We include UK delivery on all of our cookies, meaning no extra charges at checkout!

 -Individual cookies are posted second class, or for larger orders they may be sent by a courier.

Please note, they may arrive in more than one package and will not fit through a letterbox.

-Cookie cards are posted Royal Mail First Class (usually 1-2 working days) & will fit through a letterbox. 

-Subscription boxes & Selection boxes are posted Royal Mail Second Class (usually 2-3 working days) in a large letter A4 (ish) box that fits through most letterboxes.

Orders May be combined & will then not fit through a letterbox. 

 

If you would like shipping to America, head over to our Etsy store where we offer International shipping on Selection Boxes. *not available at the minute*

 

Are you organised and want to place your order in advance?

Simple select the ‘Pre-order’ option and tell us the date you need them for at checkout or via email!

Your cookies will arrive 1-2 weeks before your date. 

not available at the minute

 

 

We package our cookies as best as we can to avoid breakage, however they are a freshly baked cookie so minor damages may happen. Sometimes fragile cookies do unfortunately break/snap in transit, please be aware of this before ordering. We can assure you, they still taste great!

If there is a problem with your cookies please pop us over an email at [email protected]

We do not accept responsibility for damaged cookies on International orders.

 

All of our cookies are made to order, meaning our cookies cannot be returned.