Delivery & Returns


Please note - due to COVID-19 we are trying our best to dispatch orders within our usual 3-5 days (as of 1st December) but please expect delays. Feel free to get in touch before ordering for an estimated dispatch date!

Although most parcels are arriving in 1-4 working days, the odd parcel is taking up to 12 working days due to Royal Mail delays.
Everyone is trying their hardest during this pandemic to deliver your treats whilst staying safe at the same time!

For Christmas pre-orders, simply enter the date you need them for (or ASAP if you'd like them straight away) and we will deliver 1-2 weeks before the chosen date. 

Thank you for understanding :)

 

 

Cookies usually take 3-5 days to be baked, decorated and packaged ready to be shipped - Our working days are Tuesday-Friday.

Store at room temperature in original packaging or an airtight container for up to  2 months.

 

UK delivery is FREE on all of our cookies, meaning no extra charges at checkout!

 -Individual cookies are posted second class, or for larger orders they may be sent by a courier with next day signed for. Please note, they may arrive in more than one package and will not fit through a letterbox.

-Cookie cards and Letterbox Sets are posted Royal Mail First Class (usually 1-2 working days) & will fit through most letterboxes.

-Subscription boxes & Selection boxes are posted Royal Mail Second Class (usually 2-3 working days) in a large letter A4 (ish) box that fits through most large letterboxes. Orders May be combined & will then not fit through a letterbox, most are shipped separately.

 

If you would like shipping outside of the UK, head over to our Etsy store where we offer International shipping on Selection Boxes.

We package our cookies as best as we can to avoid breakage, however they are a freshly baked cookie so minor damages may happen. Sometimes fragile cookies do unfortunately break/snap in transit, please be aware of this before ordering. We can assure you, they still taste great!

If there is a problem with your cookies please pop us over an email at [email protected]

We do not accept responsibility for damaged cookies on International orders.

 

All of our cookies are made to order, meaning our cookies cannot be returned.