FAQ's

Here are some of our most asked questions about our delicious cookies

Our delicious cookies are baked at our traditional family bakery in Northampton which was established in 1910. 

Yes! Our cookies are individually wrapped in biodegradable plastic bags to keep them fresh and so they’re ready to gift to friends & family!

Our bags are made from natural, renewable resources that are both compostable & biodegradable. Biodegration will be initiated in a soil, compost or waste-water environment where micro-organisms are present.

Our cookies will last up to two months if kept wrapped & kept at room temperature.

Our cookies range in size depending on the cookie, however our shaped are all around 3-4”. 

We print photos onto our cookies using edible frosting sheets with edible ink.

Yes! Simply send us a clear, high-quality photo or logo.

If your photo is copyrighted, it is your responsibility to check you have the correct license to use it. Please see full Copyright details in our Terms & Conditions here. 

Here’s where it can get tricky. As we use edible ink, some colours may not print exactly as you see them on screen. 

Depending on design, we might be able to help. Send us over an email with the details - [email protected]

For orders over 100 cookies we might be able to offer a discount, please send us an email to discuss. 

All of our cookies are freshly baked to order therefore we need at least 2 days to process your order. We aim to dispatch all orders within 5 working days.

We include UK delivery on all orders on our store, so there will be no extra costs at checkout! 

We offer delivery to the USA & Europe on our Selection boxes that are for sale on our Etsy page, available from £12.00 extra per box. Please read our Etsy FAQ before ordering. 

https://www.etsy.com/uk/shop/GardnersCookies?ref=shop_sugg

Our cookie cards and selection boxes fit through most letterboxes, however individual cookies will not. Please make sure there is someone at your address to receive your delicious cookies, they may also need signing for. See our Delivery & Returns page for more information.

We try our best to ensure our cookies are packaged good enough to get to you without breaking. However, they are a freshly baked biscuit so slight damages might occur.

If your cookie design is extra fragile, we do pop in a few extra cookies on big orders just to be safe. 

Please contact us if there are any major damages to your cookies and we will see what we can do.

We do not include any order details in our boxes, just freshly baked delicious cookies!

You will receive an invoice by email. 

If you would like us to pop a note into the box, please let us know at checkout or via email as soon as you order.

No, we don’t make gluten free cookies, sorry! 

Yes – our delicious family recipe is free from dairy and egg.

For full details, look at our ingredients page here

No, however there are other freshly baked goods at our bakery that do contain soya.  

No, our cookies come in one flavour, however it’s a delicious one! 

We try to get our orders out as quick as possible, so once an order has been placed you will have 2 hours to cancel your order but this is not always possible. 

 Pop us over an email at [email protected] or contact us on the contact form page!