Terms & Conditions
Before confirming your order please:
Read through these terms and conditions (the 'Conditions') and in particular our cancellations and returns policy and limitation of our liability and your indemnity.
By ordering from us, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions which may be modified or amended on this Website from time to time.
We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.
1. About Us
This Website is owned and operated by Gardners Bakery Ltd ('we'/'us'/'our'), a limited company (trading as Gardners Bakery), registered in England and Wales. Our registered office is at 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL. Our business address is 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL, www.gardnerscookies.co.uk. 01858 468042.
2. Ordering Process
2.1 You can place an order online via our website or email us if you would like to discuss a bespoke or bulk order. Please email with as much detail as possible, including how many cookies you require and the date you need them by.
Please be aware that whilst we can take inspiration from cookie designs, every decorator has a different style and therefore designs may not be able to be replicated exactly. Cookie designs that are made using royal icing may not be possible, as we use roll out icing.
Whilst every effort has been made to take accurate photos, colours may vary due to monitor/phone screens.
We are working with food colouring and not usual ink, so colours may not match exactly.
Changes can be made once an order has been placed, however it may not always be possible. Please let us know as soon as possible after you have placed your order if you’d like to make changes.
2.2. Subscription Boxes can be ordered via Moonclerk checkout. Payments will be taken on an automatic recurring monthly basis. If you wish to cancel, please email us five days before your next billing date to confirm.
3. Pricing & method of payment
3.1. All prices on the website are in GBP sterling (£), Gardners Cookies reserves the right to change prices without prior notice.
3.2. All transactions will be made in GBP sterling (£) and you will be responsible for any exchange rate charges applicable by your card provider
3.3. To shop add the correct products to your basket and checkout. You can pay for your order using PayPal or card upon checkout.
Paying with Paypal
PLEASE NOTE: You do not need to have a Paypal account to pay via Paypal. Paypal is one of the secure payment gateways that we have chosen. Simply use your credit or debit card to pay for your order with the following instructions:
Choose the Paypal option at the checkout and fill in your address details, then click on 'next'.
The next screen will say confirm and pay - press the 'Pay Now' button.
You will be taken into Paypal which gives you two options at the top of the screen: pay with your Paypal account or pay with credit or debit card. Please choose this option, it will then ask you for your card details.
If you've already signed up with Paypal and have an account, then you can pay from your Paypal account, or you can save your details and create an account if you choose.
Paying via Worldpay
Enter your details on our secure checkout.
3.4. Please ensure that the details you enter are correct. Please note that all credit/debit cards are subject to checks and authorisation by the issuer of the card. If the issuer refuses to pay or does not for any reason authorise payment to Gardners Cookies we will not be liable for any delay or non-delivery of your order. You should note that your bank or card issuer may charge you as a result of our processing your credit/debit card payment in accordance with your order. Gardners Cookies has no responsibility for such charges.
3.5. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise will transfer to you upon delivery.
4.1. We try to keep the website as up-to-date as possible however where a product may be out of stock, the buyer will be notified as soon as possible and a replacement, refund or later delivery will be put in place where possible.
4.2 When you place an order with us, you will automatically be added to our newsletter. You can unsubscribe at any time using the link at the bottom of the email or by emailing us.
4.3. We have made every effort to represent the colours of our products and its packaging as accurately as possible. However, due to differences in monitors we are unable to guarantee that the colour you see on your monitor will reflect the true colour of the product. If you have any questions about the product you may contact us at [email protected]
5.1 We will make every effort possible to ensure your cookies exceeds your expectations. However, in some instances the finished product may differ slightly due to the fact that each cookie is individually hand made. At all times we will endeavour to delight you with our quality of products and services.
5.2 If you would like to make a complaint or have a problem with your cookies, please contact [email protected] as soon as possible – this must be within 2 days of receiving your order.
5.3 In some cases, we may need you to return the cookies in order to fairly assess the situation and an immediate refund may not always be possible. We do not offer further compensation.
5.4 We will not be responsible for any faults where the cookies have been placed in an unsuitable place or handled without care and attention.
5.5 We try our best to package our cookies so they arrive to you in one piece, however slight damages may occur as they are a freshly baked cookie. Unfortunately we cannot refund cookies where minor damage has occurred during transit.
6. Printing of photos onto cookies & copyright
6.1. We use edible ink and edible sheets of paper to print our photos, therefore quality and colours may deteriorate during this process. We advise that you provide us with as high a quality image as possible.
6.2 Images with very fine or small writing can often be a challenge to print clearly, therefore where possible, please send images with larger, bold text or alternatively remove the text to simplify the print. We also advise that text is large, bold and a solid colour rather than pastel or lighter shades.
6.3. We may occasionally suggest an image is re-designed in order that is can be printed within the parameters of our equipment. Where the re-design request or our ideas are not accepted, we will not provide any refunds should there be any image quality issues.
6.4 Copyright – You must only supply us with images that you own the copyright for, or which you are authorised to supply to us by the copyright owner. You warrant that the images you supply do not contain anything which would infringe any copyright, trade mark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. It is the customers’ responsibility to ensure that any material supplied in any medium is not protected by copyright law, or that necessary permission for Gardners Cookies to reproduce such images has been obtained.
6.5 Images supplied to us remain under the existing copyright. By supplying us with an image you are granting us a licence to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Gardners Bakery Ltd using the images you supply.
6.6. We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our website or other advertising media, unless specifically requested by you not to do so.
6.7. You must not supply us any images or any other material, or any content within such images, which contain any threatening, defamatory, blasphemous or pornographic material, or show any kind of child abuse, or are racially offensive or abusive of any religion, or likely to incite hatred against any person or group, or are otherwise criminal or offensive in the minds of reasonable people, or are obscene or menacing or harassing in any way, or breach any applicable law.
7. Codes and offers
7.1. Codes cannot be used in conjunction with any other offers. Codes are valid for a specific period of time and may be limited to certain product categories or brands. Please enter your code in the correct box at checkout. Unfortunately, codes cannot be redeemed after an order has been placed.
8.1 Our cookies do contain gluten (wheat) and sulphur dioxide, however they may contain other allergens including egg, soya, nuts, dairy & more. We cannot guarantee that cookies will not contain trace amounts of these ingredients as they are all made in our bakery which makes other delicious goodies. Details of allergens are available here.
8.2 Gardners Cookies accepts no liability for customers suffering allergic reactions from eating our cookies. It is the responsibility of the customer to make sure we are aware of any special dietary requirements.
9.1 We aim to send out our cookies as soon as possible, however during busy periods this could be up to 5 working days. We will send out our delicious cookies to you in a timely manner, and they may take up to 10 days to be delivered to you by the postal service.
9.2 Please order your cookies well in advance for parties or events to avoid disappointment, as once we have dispatched the orders, we have no control over the delivery process. All of our products keep well for several weeks, please see the individual product listings for more details.
9.3 Orders are dispatched via 2nd Class so please ensure someone will be in to accept delivery or you may have to collect it from a local post office or it may be delivered to a neighbour.
10. Website Details
10.1 Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.
10.2 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
10.3 In the event that you place an order and there is a problem with the order, we will contact you as soon as possible.
11. Governing Law & Jurisdiction
The Website is controlled and operated in the United Kingdom.
These terms and conditions are governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
These terms and conditions do not affect your statutory rights.
12. Intellectual property rights
12.1. This website is operated by Create Ecommerce however photographs, graphics, logos and anything else on this website belong to Gardners Cookies and cannot be used by anyone else.
12.2. You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.
13. Links to and from other sites
13.2. You may link to our home page or other parts of our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
14.1 We ensure that your name, address, credit card details and any other information you provide us will be kept securely. Details will be used to process your order and to contact you if necessary. These details are not shared with any third party.
15. These terms and conditions are governed in accordance by the law of England. They may be changed at any time due to changes in our business or the governing law.
If you have any queries regarding these terms and conditions or our website please contact us on [email protected]